INTERNETFREQUENTLY ASKED QUESTIONS INTERNET SUPPORT TVSUPPORT PHONESUPPORT BILLING SUPPORT EMAIL USER SUPPORT NO CAT VIDEOS? NO PROBLEM. How can I submit a Trouble Ticket? 1. Download the Nortex eBill app: If you haven’t set up an account already, please have your Invoice Number and the Amount Due available to get started on the Nortex eBill app. Click here for more benefits of using the Nortex eBill app. 2. You can also submit a Trouble Ticket without our Nortex eBill app: